Legal
Last updated: March 2026
We do not accept returns or offer refunds on the basis of change of mind, incorrect size selection, or personal preference. Please ensure you review your order carefully before completing your purchase.
Each piece released by OSNR is produced in limited quantities and will not be restocked. Once sold, it is gone.
In exceptional circumstances, size exchanges may be offered at our discretion, subject to stock availability. If you believe you have ordered the wrong size, contact us within 48 hours of delivery at support@osnrclo.com with your order number. We will do our best to accommodate where stock allows, but this cannot be guaranteed.
In the unlikely event that your order arrives faulty, damaged, significantly not as described, or not fit for purpose, please contact us within 48 hours of delivery at support@osnrclo.com with your order number and photos of the issue. We will assess each case individually and, where applicable, offer a replacement or resolution in line with your statutory rights.
If you receive the wrong item or size, contact us within 48 hours of delivery at support@osnrclo.com, and we will make it right.
For any return or order queries: support@osnrclo.com