Privacy Policy

Who We Are

OSNR ("we", "us", "our") is a limited-edition fashion brand operating from the United Kingdom and Sweden. We are the data controller responsible for your personal information. For any privacy-related queries, contact us at support@osnrclo.com.

What We Collect

When you place an order or interact with us, we may collect:

• Full name and delivery address
• Email address and phone number
• Payment information (processed securely by our payment provider — we do not store card details)
• Order history and correspondence
• Device and browsing data collected automatically when you visit our site (IP address, browser type, pages visited)

How We Use Your Data

We use your information solely to:

• Process and fulfil your order
• Communicate with you about your order or enquiries
• Comply with our legal and financial obligations
• Improve the functionality of our website

We do not sell, rent, or trade your personal data to third parties for marketing purposes. Ever.

Third Parties

To fulfil your order we work with trusted third-party service providers, including:

• Payment processors (e.g. Stripe) — for secure transaction handling
• Shipping carriers — to deliver your order
• Hosting and platform providers — to operate our website

Each provider is contractually obligated to handle your data in accordance with applicable data protection law.

Legal Basis for Processing

Under UK GDPR and Swedish data protection law (GDPR as applied by IMY), we process your data on the following bases:

• Contract performance — to fulfil your order
• Legal obligation — to comply with financial and tax regulations
• Legitimate interests — to improve our service and prevent fraud

Data Retention

We retain your order data for a minimum of 6 years in line with UK financial record-keeping requirements. Correspondence is retained for as long as reasonably necessary. You may request deletion of your data at any time, subject to any legal retention obligations we are required to meet.

Cookies

We use only essential cookies necessary for the operation of our website. We do not use tracking or advertising cookies. No third-party analytics are currently deployed on this site.

Your Rights

Under UK GDPR and EU GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (where legally permissible)
• Object to or restrict processing
• Request portability of your data
• Lodge a complaint with the ICO (UK) at ico.org.uk or IMY (Sweden) at imy.se

To exercise any of these rights, contact us at support@osnrclo.com. We will respond within 30 days.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page with the date of last revision. Continued use of our site constitutes acceptance of any changes.

Contact

For any data protection queries: support@osnrclo.com