Contact

What to Contact Us About

• Order queries — include your order number in the subject line for a faster response
• Size exchanges — contact within 48 hours of delivery with your order number
• Damaged or incorrect items — include photos and your order number
• Press & collaborations — reach out via email with your proposal
• General enquiries — anything else, we're here

Response Times

We aim to respond to all enquiries within 48 hours on business days (Monday–Friday, excluding UK and Swedish public holidays). During busy periods such as new releases, response times may be slightly longer.

Returns & Refunds

All OSNR sales are final. Before reaching out about a return, please review our Return Policy. We will always do right by you within the scope of what our policy and stock availability allows.